Metis Counseling & Wellness
New Client Information
*Special Note: We use "Counseling", "Counselor", "Therapist", and "Therapy" interchangeably.
We Welcome New Clients
Here you will find an introduction to Metis Counseling & Wellness policies and learn more about what to expect from your first visit with us. Note: Further details will be discussed during your appointment therefore below information are only basic introductions to the policies.
What to Expect for your First Session
You will meet with your counselor in a private, comfortable, confidential office. Your areas of concern will be identified and initial therapy goals will be developed. Preferred frequency of visits (weekly, bi-weekly, etc.) will also be established. At your option sessions MAY be held via Telehealth through a secure confidential and HIPPA compliant internet connection. Sessions are approximately 45-60 minutes long. During this time, your counselor will discuss your concerns and issues in a supportive, non-judgmental manner and guide you toward developing your own solutions.
Making Your Appointment
To make an appointment you can call 432-356-3259 (leave a message with contact information) or send us a message using our Contact page. The counselor will take your information (telephone intake takes approximately 5-10 minutes). Once we gather your information, we will set up your first appointment or receive a resource that would be most appropriate for you.
All scheduling is done through the counselor, as they keep their own schedules. If you are unable to keep a scheduled appointment, please notify your counselor at least 24 hours in advance.
Fees
The counseling fee agreement will be completed at the first appointment and will state your fee and payment requirements. We request payment at the time of your appointment. You may pay by cash, check, and/or Visa, MasterCard. For those who have insufficient financial resources to afford the standard fee may inquire about the reduce fee. One’s ability to pay does not preclude our services. The fees are determined according to total gross annual household income and household size. At this time we do not offer “no-charge / free” therapy.
Important Information
Although this information will be reviewed at your appointment, please read below policies. Note: Further details will be discussed during your appointment therefore below information are only basic introductions to the policies. Let us know if there's any questions.
Informed Consent
CONFIDENTIALITY:
Everything you say in these sessions and the written notes we take are confidential and may not be released to anyone without your written permission except where disclosure is required by law.
WHEN DISCLOSURE IS REQUIRED BY LAW:
Disclosure is required or may be required by law when there is a reasonable suspicion of child, dependent, or elder abuse or neglect; where a client presents a danger to self, to others, to property, or is gravely disabled; or when a client's family members communicate to me that you present a danger to others. Disclosure may also be required by the courts.
EMERGENCY:
If there is an emergency during session or after session, and we become concerned about your personal safety, the possibility of you injuring someone else, or about you receiving proper psychiatric care, we will do whatever we can within the limits of the law, to prevent you from injuring yourself or others and to ensure that you receive the proper medical care. For this purpose, we may also contact the person whose name you have provided on the intake sheet.
TELEPHONE & EMERGENCY PROCEDURES:
If you need to contact us between sessions, please contact 432-978-8068. If we do not answer, we will return your call as soon as possible. If an emergency situation arises, indicate it clearly in your message. If you need to talk to someone right away, call 911 or go to your nearest emergency room.
THE PROCESS OF THERAPY/EVALUATION AND SCOPE OF PRACTICE:
Counseling can affect you in many ways. You may resolve the problem you came in for, but it takes effort on your part. We want you to be open and honest. We may also talk about unpleasant events which may cause you discomfort and we may challenge some of your ways of thinking. You must also know that while we expect change, there is no promise that this therapy will yield a positive result. Change will sometimes be easy and swift, but more often it will be slow and even frustrating. We are likely to draw on various psychological approaches. These approaches may include Cognitive/Behavioral, Psychodynamic, Family Systems, or wellness focused. WE DO NOT PRESCRIBE DRUGS.
APPOINTMENTS:
I have read the Late Cancellation/Missed Session policy. I understand the policy and I agree to comply.
TERMINATION:
Treatment is intended to continue until your goals are met. If you feel you are not making progress during treatment, it is important to discuss your concern with your counselor. It is possible you may need to be referred to another provider who could better meet your needs. Your therapist will discuss the end of therapy with you when you appear to be close to meeting your goals. You have the right to end therapy at any time but you should discuss this decision with your therapist, so referrals can be made, if appropriate.
DUAL RELATIONSHIPS:
“Dual relationship” refers to any relationship between you and your counselor that is not a client-counselor relationship. Not all dual or multiple relationships are unethical or avoidable. Therapy should not involve any relationship that impairs the counselor’s objectivity, clinical judgment or can be exploitative in nature. It is important to realize that in some areas multiple relationships are unavoidable. we will not publicly acknowledge working with you without your written permission. We will not accept you if we feel a significant dual or multiple relationships exist. It is your responsibility to advise us if any dual or multiple relationships becomes uncomfortable for you in any way. We will always listen carefully and respond to your feedback and will discontinue the dual relationship if you find that it may interfere with the effectiveness of the therapy or your welfare and, of course, you can do the same at any time.
Electronic Communication Policy
In order to maintain clarity regarding our use of electronic modes of communication during your treatment, we have prepared the following policy. This is because the use of various types of electronic communications is common in our society, and many individuals believe this is the preferred method of communication with others, whether their relationships are social or professional. Many of these common modes of communication, however, put your privacy at risk and can be inconsistent with the law and with the standards of our profession. Consequently, this policy has been prepared to assure the security and confidentiality of your treatment and to assure that it is consistent with ethics and the law.
If you have any questions about this policy, please feel free to discuss this with your counselor.
EMAIL COMMUNICATIONS/ TEXT MESSAGING
We use email communication and text messaging only with your permission and only for administrative purposes unless we have made another agreement. That means that email exchanges and text messages with our office should be limited to things like setting and changing appointments, payment matters and other related issues. Please do not email me about clinical matters unless you opt for encrypted email communication. If you need to discuss a clinical matter with me, please feel free to call me so we can discuss it on the phone or wait so we can discuss it during your counseling session
SOCIAL MEDIA
We do not communicate with, or contact, any of our clients through social media platforms from our personal accounts. We participate on various social networks, in both personal and professional capacities. If you have an online presence, there is a possibility that you may encounter our personal accounts by accident. If that occurs, please discuss it with us during our time together. We believe that personal communications with clients online have a high potential to compromise the professional relationship. However, if you would like to follow our Twitter account as an example, feel free. We post inspirational and helpful items to these accounts that may be motivational or helpful to you.
WEBSITES
We have a website that you are free to access. We use it for professional reasons to provide information to others about us and our practice. You are welcome to access and review the information that we have on our website and, if you have questions about it, we should discuss this during your counseling sessions.
WEB SEARCHES
We will not use web searches to gather information about you without your permission. We believe that this violates your privacy rights; however, we understand that you might choose to gather information about me in this way. Currently, there is an incredible amount of information available about individuals on the internet, much of which may actually be known to that person and some of which may be inaccurate or unknown. If you encounter any information about me through web searches, or in any other fashion for that matter, please discuss this with me during our time together so that we can deal with it and its potential impact on your treatment.
PHI Consent Form
We want you to know how your Patient Health Information (PHI) is going to be used in this office and your rights concerning those records. Before we will begin any health care operations we must require you to read and sign this consent form stating that you understand and agree with how your records will be used. If you would like to have a more detailed account of our policies and procedures concerning the privacy of your Patient Health Information we encourage you to read the HIPAA NOTICE that is available to you before signing this consent.
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The patient understands and agrees to allow this office to use their Patient Health Information (PHI) for the purpose of treatment, payment, healthcare operations, and coordination of care. As an EXAMPLE, the patient agrees to allow this office to submit requested PHI to the Health Insurance Company (or companies) provided to us by the patient for the purpose of payment. Be assured that this office will limit the release of all PHI to the minimum needed for what the insurance companies require for payment.
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The patient has the right to examine and obtain a copy of his or her own health records at any time and request corrections. Psychotherapy contact notes are not available for the patient to review. The patient may request to know what disclosures have been made and submit in writing any further restrictions on the use of their PHI. Our office is obligated to agree to those restrictions only to the extent they coincide with state and federal law.
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A patient's written consent need only be obtained one time for all subsequent care given the patient in this office.
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The patient may provide a written request to revoke consent at any time during care. This would not affect the use of those records for the care given prior to the written request to revoke consent but would apply to any care given after the request has been presented.
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Our office may contact you periodically regarding appointments, treatments, products, services, or charitable work performed by our office. You may choose to opt-out of any marketing or fundraising communications at any time.
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For your security and right to privacy, all staff has been trained in the area of patient record privacy and a privacy official has been designated to enforce those procedures in our office. We have taken all precautions that are known by this office to assure that your records are not readily available to those who do not need them.
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Patients have the right to file a formal complaint with our privacy official and the Secretary of HHS about any possible violations of these policies and procedures without retaliation by this office.
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Our office reserves the right to make changes to this notice and to make the new notice provisions effective for all protected health information that it maintains. You will be provided with a new notice at your next visit following any change.
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This notice is effective on the date stated below. You may revoke that permission, in writing, at any time.
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If the patient refuses to sign this consent for the purpose of treatment, payment and health care operations, the counselor has the right to refuse to give care.